EXCHANGE POLICY
If there is an issue with your order, our support team will assist you through a simple exchange process.
Timeframe
Within 24 Hours
From recorded time of delivery
Condition
Unused & Tags On
In original packaging intact
Verification
24–48 Hours
Prompt eligibility assessment
Exclusions
Custom Prints
Personalized items not eligible
Who Can Request an Exchange
General eligibility criteria and essential conditions
24-Hour Request Window
Exchange requests must be raised within 24 hours of delivery. Any requests initiated after this window cannot be accommodated.
Pristine, Unused Condition
Products must be unused, unwashed, and returned with all original tags and packaging completely intact.
Customized Jerseys Ineligible
Customized or personalized jerseys (custom name prints, custom numbers, special patches) are made specifically for you and are not eligible for exchange.
Subject to Availability
All approved exchanges are strictly subject to product and inventory availability at the time of processing.
Eligible Issues
Customers may request an exchange in the following verified situations:
Damaged or Defective
The jersey received is physically damaged, torn, or has factory manufacturing defects such as misaligned crests or faulty stitching.
Incorrect Jersey or Size
An incorrect jersey design, wrong club/version, or a size different from what was confirmed on your order manifest was sent by us.
Missing or Incorrect Item
An item from a multi-item order, jersey set, or accessory package is missing or contains an incorrect component upon delivery.
Size Exchanges
Fitting guidelines, stock availability, and shipping responsibility
Customer-Initiated Size Exchange
- Size exchanges are strictly subject to stock and size availability.
- The product must be unused, unwashed, and have all original tags and packaging intact.
- Customer-initiated size exchanges may be subject to return/exchange shipping charges.
Wrong Size Sent by Us
- If the wrong size was sent by us (contrary to your order manifest), applicable exchange shipping charges will be covered by us.
- Priority replacement dispatch will be arranged as soon as verification is complete.
- No additional costs or courier charges will be levied on the customer.
How to Request an Exchange
Follow these 5 simple steps to submit and complete your exchange request
Contact Support
Contact us through the Contact Us page with your order number and clear reason for exchange.
Share Photos / Video
Share clear photographs or videos of the product if requested by our support team for assessment.
Eligibility Check
Our team will review the request and confirm eligibility within 24–48 hours.
Pickup Instructions
Once approved, return/pickup instructions will be shared with you via WhatsApp or your registered contact details.
Secure Packing
Keep the product securely packed in its original packaging until the return/pickup is completed.
UNBOXING VIDEO ADVISORY
Customers are strongly advised to record a continuous, uncut unboxing video starting from the sealed package and continuing until the product is fully inspected.
For damaged, missing, or incorrect items, an unboxing video may be requested as supporting evidence during the verification process to expedite approval.
Video Requirements
Must show outer flyer & shipping label
Single continuous video without pauses
Full inspection of product, tags, and crest
Quality Inspection
All returned products are inspected by our quality team before an exchange is approved.
An exchange may be rejected if the product:
Exchange Dispatch
Approved replacement products will be dispatched after the returned item successfully passes our quality inspection.
Replacement delivery timelines may vary depending on product availability and the customer's delivery location.
Product Availability
All exchanges are strictly subject to stock availability in our warehouse.
If the requested replacement size/design is unavailable, our support team will contact the customer and provide the available options.
Refunds
We primarily provide exchanges for eligible issues.
Refunds are not available unless otherwise required by applicable law or specifically approved by our support team.
Shipping Charges
Error / Defect by Us: If the exchange is required because of an error, damaged product, defective product, or incorrect item sent by us, we will cover the applicable exchange shipping cost.
Customer-Initiated: For customer-initiated size exchanges or other eligible exchanges not caused by an error on our part, return/exchange shipping charges may apply.
Ready to Request an Exchange?
For any questions or exchange requests, please contact our support team with your order number and registered contact details.